Refund policy

Orders will not be dispatched until payment in full has been received and I Do Flowers is satisfied with the integrity of the order. 
It is your obligation to enter the correct delivery address details and contact number at the
time of ordering. If the delivery details you have given are incorrect I Do Flowers will not refund. Should you wish to send the flowers again the cost of the courier fee will be incurred in full expense to the customer.

1. Cancellation of Orders

Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by I Do Flowers 24 hours prior to the scheduled delivery date. Cancellations received less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

2. Refunds

As each flower is unique, so too, are your special requirements and concerns surrounding your order. A number of resolutions may be available to you and are subject to your particular situation.

If you deem the product to be faulty we will happily replace your good/s or refund your money subject to the following:

  •  Please email us at accounts@idoflowerscairns.com.au advising us of your concerns in relation to the good/s within 48 hours of receiving the good/s.
  •  Good/s will NOT be refunded where there has been a change of mind, or after the 48hr period.
  • The good/s need to be returned back to I Do Flowers within 48 hours accepting the goods,
  • Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged within 7 days of receiving the returned good/s.
We will always work with you to rectify a problem, so please be kind- We make and deliver all of our arrangements with love, however, please remember we are also all human and we are dealing with fresh products!
Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.